If you have any questions not answered here, please email firstname.lastname@example.org.
This membership program supports the content we make for entrepreneurs and game designers. For $15/year, you will receive a 25% discount on every webstore order and advance delivery on preorders. We make it easy for you to keep or cancel your membership when your year is almost over.
- If you have a game that was purchased on our webstore and is still in shrinkwrap, it is eligible to be returned to Stonemaier Games. We reserve the right to deny the request based on the circumstances (i.e., if the game was purchased a long time ago).
- You are responsible for returning the game to our fulfillment center (i.e., you pay for shipping) in the same conditioned you received it (still in shrinkwrap). Please email email@example.com with your order number so we can provide a special identifying code to write on the box and on a piece of paper in the box so the fulfillment center knows how to process it.
- When we receive the game, we will issue a refund equal to the original payment via Shopify (to the person who placed the order).
Unless otherwise stated on the webstore header, all Stonemaier orders placed through Shopify will be shipped within 7 days, with preorders and holiday shipping taking longer due to our fulfillment centers receiving a flood of orders all at the same time. You will receive a shipment notification e-mail with a tracking number--this information won't show up on your Shopify account.
MISSING OR DAMAGED PARTS
If you have an English-language version of a Stonemaier product that has damaged or missing components, please fill out this form. If your game is in another language, please see various links here.
We ship orders from different fulfillment centers around the world to expedite shipping, maintain low shipping fees, and reduce customs/taxes, so the courier will depend on your location. See the list below to help predict what your country may charge for customs/taxes on a product shipped from one of these four locations:
- Australia - Covering Australia and New Zealand.
- UK - Covering most of Europe (delivery duties prepaid). The complete list of countries and areas include: Albania, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic (Czechia), Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland (Eire), Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovak Republic (Slovakia), Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom.
- US - Covering the US and every other country not mentioned above to which is an available shipping destination.